Support Response Time

Minimal Downtime,
Maximum Velocity.

When technology stalls, your business loses momentum. We prioritize your infrastructure based on real-world business impact, delivering fast, predictable technical support exactly when you need it most.

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See How It Works

! Critical

15 Minutes Response

4 Business Hrs Resolution

View examples

Your email server is down.
A network switch has failed and stopped half the users from working.
Your firewall is down and all users are disconnected from your ISP.

! High

30 Minutes Response

6 Business Hrs Resolution

View examples

The computer running your accounting software is offline.
Your CEO's computer has stopped working and they have an urgent task.
VPN is down company-wide.

! Medium

2 Hours Response

3 Days Resolution

View examples

A user's desktop is making a strange noise.
One main printer isn't working, but users can print to another.
A user is having trouble connecting to the wireless network.

i Low

2 Hours Response

5 Days Resolution

View examples

Printing is slower than normal.
A single user is unable to scan documents.
A user needs a program installed on their computer or laptop.

Sound Familiar?

Getting IT Support Shouldn’t Feel Like an Endless Waiting Game. That's a Waste.

When your team faces technical roadblocks, every minute spent waiting is money out of your pocket.

You’ve Got a Ticket But No Answer.

You email a helpdesk and receive a generic ticket number—but hours pass without an update or a realistic timeline while your team sits idle.

Emergency Issues Get Lost in the Queue.

A critical system goes offline, but your IT support treats a network outage with the same urgency as a printer error.

The "Unofficial IT Person" is Overwhelmed.

Minor employee issues keep escalating to management because there isn’t a direct, responsive line to engineer-level help.

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See How It Works

Email

Emailing helpdesk@manage-point.com is a convenient and efficient way to submit non-urgent requests. Your email automatically creates a support ticket in our system, and you’ll receive a confirmation within about 10 minutes letting you know we’ve received it. Our team will review the request and follow up as quickly as possible.

Helpful tips for email requests:

Use a clear, descriptive subject line, such as “Create new user account for Frank.”
Include as many relevant details as possible to help us avoid follow-up questions.
For urgent issues, we strongly recommend calling so we can respond right away. If that is not possible, please use keywords in the email subject such as urgent, emergency, or critical.

Telephone

The fastest way to get support is to give us a call at 414-456-9837 and choose option 1. This allows us to gather details right away, ask questions if needed, and start working on your request immediately. Calling is the best choice for urgent or time-sensitive issues.

After Hours

If you need help after hours, call 414-456-9837, option 1, and leave us a voicemail. We’ll follow up as soon as possible. Please note that after-hours requests may include additional charges, and standard response times apply only during normal business hours.

Email Us

Call Us

Your Trusted Partner

We Pick Up the Phone and Resolve Issues Fast

ManagePoint manages hundreds of requests each week through an enterprise-grade tracking ecosystem designed for velocity and accountability. We don't rely on guesswork—we rely on proven service targets.

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Call Us

<15 Mins

Target P1 Response

Critical network or system outages receive instant, all-hands intervention.

100%

Central Tracking

Every asset, project, and request is tracked in real-time for immediate visibility.

DEPTH

Collective Brainpower

Leverage our full team so your support never stalls if one person is away.

Local Experts

Direct access to experienced, local experts.

Getting Started Is Easy

Accessing Support Is Easy

1

2

3

Call For Immediate Needs

For urgent, time-sensitive roadblocks, dial 414-456-9837 to connect instantly with an active service desk technician.

Email For Routine Requests

Email helpdesk@manage-point.com for standard user updates or questions. A support ticket is generated automatically with a confirmation sent within 10 minutes.

Relax, We’ve Got It.

Our centralized engineering team actively monitors and prioritizes every request, matching the right technical expertise to your exact issue.

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The Cost of Waiting

Delayed IT Support Costs More Than You Realize.

Unaddressed downtime halts production. If a primary server stalls and support is slow to respond, team productivity plummets while fixed operational costs keep running.

Direct-to-engineer shortcuts create bottlenecks. Bypassing the service desk to message individual team members can delay fixes if that engineer is deep in a separate on-site project.

After-hours silence stalls morning workflows. IT issues don't respect business hours. Without a responsive emergency line, evening glitches become morning catastrophes.

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Imagine This Instead

Responsive Support Built Around Your Business Impact

When support is structured correctly, IT issues become brief interruptions—not operational catastrophes.

Critical Outages Meet Instant Action.

When a P1 emergency strikes, our team shifts focus dynamically to restore your environment.

Clear Expectations for Routine Work.

Lower-priority requests move forward in an organized, predictable manner with clear SLAs.

Direct Help Desk Access.

Your entire team gets a direct line to real technicians. No more filtering staff complaints through business owners.

After-Hours Protection is Ready

Leave a voicemail after business hours to alert our standby emergency rotation for rapid response.

No More Following Up.

Automated tracking ensures you always know your ticket status from submission to final resolution.

Clean, Professional Communication.

Clear, grounded updates without confusing technical jargon or operational excuses.

Testimonials

Our Customers

Are Satisfied.

    
 
 
       Posted on Google  
   
   Eric Anderssen 
 
 
 
 Trustindex verifies that the original source of the review is Google. This companies service has been fantastic. Andrew and Falcon both are excellent representatives of the company and have helped with every problem that I have come across. They are both knowledgeable and professional, a pleasure to work with. If you are seeking a service to help with any computer problems ManagePoint is the best.
  
 
      Posted on Google  
   
   Mark 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you for the excellent service you have provided in setting up my new laptop.  The transition so far has been seamless,  and not cost us a great deal of working time. It was nice to find my data, files and apps in place!  Great work and thanks again!
  
 
      Posted on Google  
   
   Mariann Hunter 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thanks to Andrew for providing such a quick solution to my IT problem!
  
 
      Posted on Google  
   
   Karmin Pincus - Broker, PCS Everett Real Estate 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew has helped me several times with issues with my android phone apps and desktop apps. He's always so patient and gets things fixed quickly!
  
 
      Posted on Google  
   
   Jesse Karr 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very easy to work with and helpful in details.
  
 
      Posted on Google  
   
   Joseph Dawson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Hello ManagePoint Team, I wanted to take the time to say that Mr. Andrew Villa was assigned to assist me w/ some recent desktop programs my computer needed upgrades for & he was a true pleasure to work w/ throughout the entire process! He was very helpful, patient & thorough during the entire time. Mr. Andrew V. thank you Sir, for such a well handled & professional computer assistance assignment! Take Care,
  
 
      Posted on Google  
   
   Kara Gunderson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew was a great help and was able to fix my issue.
  
 
      Posted on Google  
   
   Nicky Heitzman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew Villa was such a pleasure to work with today! Cannot thank him enough for the quick work in fixing my issue with Adobe and pleasant conversation in the meantime. Thanks so much, Andrew!
  
 
      Posted on Google  
   
   Shane Loeb 
 
 
 
 Trustindex verifies that the original source of the review is Google. Just a shout out to ManagePoint\David Steger for his hospitality at Road America.  What a fun client event.
  
 
      Posted on Google  
   
   Derald Beger 
 
 
 
 Trustindex verifies that the original source of the review is Google. In today’s competitive digital landscape, businesses rely heavily on information technology (IT) to function efficiently, stay secure, and grow strategically. The demand for IT service providers has led to countless companies offering technical support, cloud solutions, cybersecurity, and infrastructure management. Yet, among the many options available, ManagePoint distinguishes itself as a partner that not only delivers excellent IT solutions but also makes the experience of working together genuinely enjoyable. This essay explores the reasons why ManagePoint is recognized for its exceptional service quality, customer-focused approach, and fun, engaging working relationships. ⸻ Commitment to Exceptional Service One of ManagePoint’s defining qualities is its commitment to reliability and responsiveness. Businesses depend on their IT systems being operational, and even a minor disruption can affect productivity and revenue. ManagePoint’s team consistently demonstrates the ability to respond quickly to technical issues, minimizing downtime and keeping operations running smoothly. Clients often emphasize how ManagePoint goes beyond the standard “help desk” model. Instead of treating IT problems as isolated incidents, the company takes a proactive approach. By monitoring systems, anticipating risks, and providing preventative maintenance, ManagePoint ensures that organizations avoid costly disruptions before they occur. This philosophy sets them apart as a true partner in long-term success, not just a problem-solver when things break. ⸻ Expertise and Innovation In addition to dependable service, ManagePoint is recognized for its deep expertise in modern IT solutions. Technology evolves rapidly, and businesses often struggle to keep pace. ManagePoint bridges this gap by bringing cutting-edge knowledge to the table, whether it’s in cloud computing, cybersecurity, networking, or digital transformation strategies. The team’s ability to explain complex technical concepts in clear, accessible language adds tremendous value. Clients are not left confused or overwhelmed; instead, they feel informed and empowered. This educational component reflects the company’s philosophy: technology should serve people, not intimidate them. By staying ahead of industry trends, ManagePoint ensures that its clients benefit from the most effective, secure, and future-ready solutions available.