Privacy Policy
ManagePoint ("ManagePoint," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, services, and communications, including SMS text messaging.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, company name, email address, phone number, and mailing address.
- Account and Service Information: Details related to the IT support, managed services, or other services we provide to you.
- Communication Preferences: Records of your consent to receive communications from us, including SMS text messages.
- Website Usage Data: Standard technical information such as IP address, browser type, and pages visited, collected through cookies or similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our IT support and managed services.
- Communicate with you about your account, service tickets, scheduled maintenance, billing, and support requests.
- Send SMS text messages you have opted in to receive, such as ticket status updates and account notifications.
- Respond to inquiries and provide customer support.
- Comply with legal obligations.
3. SMS / Text Messaging Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information collected as part of the SMS consent process (including phone numbers and consent status) will not be shared with any third party for any purpose, except as required to provide the messaging service itself (for example, our SMS platform provider) or as required by law.
This restriction applies regardless of any language elsewhere in this Privacy Policy or in any other agreement.
Message frequency varies depending on your account activity. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us using the information in Section 7.
4. How We Share Information
We do not sell your personal information. We may share information with:
- Service Providers: Vendors who help us operate our business (e.g., our messaging platform, IT ticketing software, and billing systems), bound by confidentiality obligations.
- Legal Requirements: When required to comply with a subpoena, court order, or other legal process.
We do not share SMS opt-in data or phone numbers with third parties for their own marketing purposes, as noted in Section 3.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
6. Your Choices
- SMS Opt-Out: Reply STOP to any text message to unsubscribe at any time.
- Access and Correction: Contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.
7. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.