The ManagePoint Team

The People You're Trusting With Your Business.

When something breaks at 7 AM on a Monday, you don't want a ticket number — you want to know who's picking up the phone. Here's who that is.

Real people. Named contacts.

Wisconsin-led account management

200+ businesses trust this team

23+ years of combined experience

Most IT companies are a logo, a phone number, and a rotating cast of technicians you've never met. When something goes wrong, you're explaining your whole environment from scratch — again. ManagePoint is built differently. You know who's on your account. They know your environment. And they pick up the phone.

Our Story

A Team Built Around Long-Term Relationships.

"We've had the same account manager for eleven years. He knows our systems better than we do."

That's what resolute partnership looks like in practice. ManagePoint doesn't rotate technicians in and out of your account. The people you meet on day one are the people who know your environment on year three — and year ten. Leadership in Wauwatosa. Technical depth that extends globally. Every client relationship managed directly, personally, and with accountability.

ManagePoint is Wisconsin-led and globally supported — with engineers in Guatemala and Colombia providing remote monitoring and helpdesk coverage alongside our Wisconsin-based account and leadership team.

23+

Years in Business

200+

Businesses Served

<1hr

Critical Response Time

MSP501

Award Winner

The ManagePoint Team

Every Person Behind Your Account.

From engineering to account management to operations — these are the people who keep your technology running and your business moving.

Founder & President

David Steger

David founded ManagePoint in 2003 with a belief that Wisconsin businesses deserved an IT partner they could genuinely trust. An entrepreneur, cybersecurity evangelist, and best-selling author, he sets the culture and direction of ManagePoint and remains personally involved in client strategy.

30+ Years in IT

Vice President

Katrina Steger

Katrina oversees ManagePoint's internal operations and business administration, keeping the organization running with the same standard of excellence the team delivers to clients every day.

Operations & Leadership

Chief Technical Officer

Greg Curry

With more than 25 years of advanced IT experience, Greg leads ManagePoint's technical strategy and service delivery standards. He translates complex technology decisions into clear business outcomes.

25+ Years in IT

Executive Advisor

James Kernan

James provides strategic guidance to ManagePoint's leadership team, drawing on deep executive experience to help the company grow with discipline and purpose.

Strategic Leadership

Senior Systems Engineer

Jim Stalewski

An accomplished IT professional with more than 30 years of experience designing, implementing, and supporting business technology. Jim brings depth and steadiness to every engagement — the kind of technician clients ask for by name.

30+ Years Experience

Senior Systems Engineer

Scott Curry

A Senior Systems Engineer with deep infrastructure expertise across networking, servers, and enterprise environments. Scott handles the complex back-end work that keeps client systems stable, secure, and performing at their best.

Senior Infrastructure

Service Desk & Operations Manager

Brandon Brunner

Brandon leads ManagePoint's service desk operations and oversees the day-to-day functioning of the technical team. He's the person who makes sure nothing falls through the cracks — that every ticket gets resolved and every process runs cleanly.

25+ Years in IT

Technical Support — Level 2

Falcon Casteel

James provides strategic guidance to ManagePoint's leadership team, drawing on deep executive experience to help the company grow with discipline and purpose.

Strategic Leadership

Technical Support — Level 1

Andrew Villa

Andrew is a Level 1 technical support specialist on ManagePoint's service desk — helping clients resolve day-to-day IT issues quickly and clearly. He's focused on first-call resolution and making sure every client interaction reflects the ManagePoint standard.

Technical Support

Technical Support — Level 2

Damian Santos

Damian handles escalated technical issues that require deeper investigation and a steady hand. As a Level 2 specialist, he's the engineer clients reach when a problem needs more than a quick fix — and the one who doesn't stop until it's resolved.

Escalated Support

Account Manager

Joe Gagnon

Joe partners with ManagePoint clients to build smarter, safer, and more effective technology environments. He speaks business — not just technology — and translates IT decisions into outcomes that matter to the bottom line.

Client Strategy

Customer Service Representative

Jose Picorro

Jose bridges communication between clients and the internal team — making sure nothing gets lost in translation, requests are tracked, and clients always have a clear picture of where things stand on their account.

Client Communication

Finance Manager

Mary B. Pfaller

Mary manages ManagePoint's financial operations with the same attention to detail and accountability the company brings to every client relationship. The business runs cleanly because Mary makes sure of it.

Finance & Operations

Administrative Assistant

Linda Challender

Linda keeps ManagePoint's day-to-day operations running smoothly — supporting leadership, coordinating internally, and making sure clients and team members alike get what they need when they need it.

Administration

What This Team Means for Your Business

You're Not Getting a Help Desk.

You're Getting a Team That Knows You.

Every person on this page has one job: make sure your business technology never becomes your biggest problem. Here's what that looks like in practice.

Named Contacts, Not Ticket Numbers

You know who's managing your account. They know your environment. When something breaks, you're not starting from scratch explaining your setup to someone who's never heard of you.

Problems Fixed Before You Know They Exist

Jim, Scott, Brandon, Mike, and Falcon are monitoring your environment around the clock. Most issues are caught and resolved before they become outages your team ever notices.

On-Site When Remote Won't Cut It

When something can't be fixed remotely, our Wisconsin-based team is on the road. No waiting for someone to fly in from another region — we're 15 to 35 minutes from most of our clients.

A Team That Reports to You

Monthly reporting, quarterly business reviews, and a direct line to your account manager — so you always know the state of your IT environment and what's being done to protect it.

Security Expertise Built Into Every Engagement

Greg leads our technical strategy with cybersecurity at its core. You're not getting security as an add-on — it's embedded in how ManagePoint designs and manages every client environment.

Honest Advice, Even When It's Uncomfortable

This team is built on Unwavering Integrity — one of ManagePoint's eight core values. If the right answer for your business isn't what we'd prefer to sell, we'll tell you that. No short cuts, no spin.

Testimonials

Our Customers

Are Satisfied.

    
 
 
       Posted on Google  
   
   Eric Anderssen 
 
 
 
 Trustindex verifies that the original source of the review is Google. This companies service has been fantastic. Andrew and Falcon both are excellent representatives of the company and have helped with every problem that I have come across. They are both knowledgeable and professional, a pleasure to work with. If you are seeking a service to help with any computer problems ManagePoint is the best.
  
 
      Posted on Google  
   
   Mark 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you for the excellent service you have provided in setting up my new laptop.  The transition so far has been seamless,  and not cost us a great deal of working time. It was nice to find my data, files and apps in place!  Great work and thanks again!
  
 
      Posted on Google  
   
   Mariann Hunter 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thanks to Andrew for providing such a quick solution to my IT problem!
  
 
      Posted on Google  
   
   Karmin Pincus - Broker, PCS Everett Real Estate 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew has helped me several times with issues with my android phone apps and desktop apps. He's always so patient and gets things fixed quickly!
  
 
      Posted on Google  
   
   Jesse Karr 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very easy to work with and helpful in details.
  
 
      Posted on Google  
   
   Joseph Dawson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Hello ManagePoint Team, I wanted to take the time to say that Mr. Andrew Villa was assigned to assist me w/ some recent desktop programs my computer needed upgrades for & he was a true pleasure to work w/ throughout the entire process! He was very helpful, patient & thorough during the entire time. Mr. Andrew V. thank you Sir, for such a well handled & professional computer assistance assignment! Take Care,
  
 
      Posted on Google  
   
   Kara Gunderson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew was a great help and was able to fix my issue.
  
 
      Posted on Google  
   
   Nicky Heitzman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew Villa was such a pleasure to work with today! Cannot thank him enough for the quick work in fixing my issue with Adobe and pleasant conversation in the meantime. Thanks so much, Andrew!
  
 
      Posted on Google  
   
   Shane Loeb 
 
 
 
 Trustindex verifies that the original source of the review is Google. Just a shout out to ManagePoint\David Steger for his hospitality at Road America.  What a fun client event.
  
 
      Posted on Google  
   
   Derald Beger 
 
 
 
 Trustindex verifies that the original source of the review is Google. In today’s competitive digital landscape, businesses rely heavily on information technology (IT) to function efficiently, stay secure, and grow strategically. The demand for IT service providers has led to countless companies offering technical support, cloud solutions, cybersecurity, and infrastructure management. Yet, among the many options available, ManagePoint distinguishes itself as a partner that not only delivers excellent IT solutions but also makes the experience of working together genuinely enjoyable. This essay explores the reasons why ManagePoint is recognized for its exceptional service quality, customer-focused approach, and fun, engaging working relationships. ⸻ Commitment to Exceptional Service One of ManagePoint’s defining qualities is its commitment to reliability and responsiveness. Businesses depend on their IT systems being operational, and even a minor disruption can affect productivity and revenue. ManagePoint’s team consistently demonstrates the ability to respond quickly to technical issues, minimizing downtime and keeping operations running smoothly. Clients often emphasize how ManagePoint goes beyond the standard “help desk” model. Instead of treating IT problems as isolated incidents, the company takes a proactive approach. By monitoring systems, anticipating risks, and providing preventative maintenance, ManagePoint ensures that organizations avoid costly disruptions before they occur. This philosophy sets them apart as a true partner in long-term success, not just a problem-solver when things break. ⸻ Expertise and Innovation In addition to dependable service, ManagePoint is recognized for its deep expertise in modern IT solutions. Technology evolves rapidly, and businesses often struggle to keep pace. ManagePoint bridges this gap by bringing cutting-edge knowledge to the table, whether it’s in cloud computing, cybersecurity, networking, or digital transformation strategies. The team’s ability to explain complex technical concepts in clear, accessible language adds tremendous value. Clients are not left confused or overwhelmed; instead, they feel informed and empowered. This educational component reflects the company’s philosophy: technology should serve people, not intimidate them. By staying ahead of industry trends, ManagePoint ensures that its clients benefit from the most effective, secure, and future-ready solutions available.

Ready to Meet Your IT Team Before Something Goes Wrong?

A free IT assessment is the right first step. You'll meet the people who'd be managing your account, see exactly where your current IT environment stands, and leave with a clear picture — no obligation, no pressure.

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