About ManagePoint

Wisconsin's Hometown IT Advisor. Since 2003.

We're not a national MSP with a Wisconsin phone number. We're a Wisconsin IT company, built by Wisconsin people, to serve the businesses our community depends on. Here's our story — and the values that have guided every client relationship for over two decades.

2003

Founded in Wauwatosa

23+

Years in Business

200+

Businesses Served

WI-Led

Wisconsin-Led Team

MSP501

Award Winner

Our Story

Built on a Belief That Wisconsin Businesses Deserve Better IT.

ManagePoint was founded in 2003 in Wauwatosa with a straightforward belief: the businesses that make up the backbone of Southeast Wisconsin's economy deserve an IT partner who actually picks up the phone, tells them the truth, and solves problems before they become disasters.

That belief came from experience watching too many businesses get burned by managed IT providers who were fast to sign a contract and slow to answer a call. David Steger founded ManagePoint to be the alternative — the IT company that runs like the small businesses it serves, with the same values that make any service business worth trusting: show up, do the work, be honest, and never stop improving.

"Think of us the way you think about a contractor you genuinely trust — the one who shows up at 6 AM because they know you can't afford to wait."

Over 23 years we've grown from a one-person operation serving businesses across Southeast Wisconsin — manufacturers, distributors, professional services firms, and construction companies who trust us with the technology their operations depend on. The company is bigger. The belief hasn't changed.

A Note on Our Team Structure

ManagePoint is led and managed from our Wauwatosa office, with on-site capability throughout Southeast Wisconsin. To keep our services cost-effective for clients while maintaining quality, our technical team also includes engineers in Guatemala and Colombia who handle remote monitoring, helpdesk, and backend work. Every client relationship is managed locally. The team behind the scenes is global — and we're proud of both.

How We Got Here

23 Years of Showing Up for Wisconsin Businesses.

2003

ManagePoint Founded

David Steger launches ManagePoint in Wauwatosa with a single mission: give Wisconsin businesses an IT partner they can actually trust. The first clients were small manufacturers and professional services firms in the Milwaukee metro area.

2008–2012

Building the Foundation

ManagePoint expands its managed services model, moving clients from reactive break-fix support to proactive IT management. The team grows and the client base expands across Waukesha County and the greater Milwaukee area.

2015–2018

Cybersecurity Becomes a Priority

As ransomware attacks begin hitting Wisconsin businesses, ManagePoint adds layered cybersecurity services to its managed IT offering — helping clients meet cyber insurance requirements before most insurers even required them.

2020–2022

Cloud Migrations & Remote Work

ManagePoint leads dozens of Wisconsin businesses through rapid cloud migrations and Microsoft 365 deployments as remote work becomes a permanent reality. Clients who had resisted cloud adoption emerge from the transition more resilient than before.

2024

MSP501 Award Recognition

ManagePoint is recognized on the MSP501 — the managed services industry's annual ranking of the top managed IT providers in the world. A milestone that reflects the team's commitment to excellence, not just longevity.

Today

200+ Businesses Served. Still Answering the Phone.

ManagePoint operates from 10437 W. Innovation Drive in Wauwatosa, serving businesses throughout Southeast Wisconsin with a Wisconsin-led team and global technical support. The mission is exactly what it was in 2003 — just at a larger scale.

Our Core Values

Eight Values. Every Client. Every Day.

These aren't poster words. They're the standard we hold ourselves to — and the measure by which we ask our clients to hold us accountable.

Dedication

We show up fully — for our clients, our partners, and each other. Dedicated to going above and beyond isn't something we say. It's the standard we hold ourselves to every day.

Passion

Our team loves what they do. We have an enthusiasm for technology to solve business challenges and propel growth.

Ownership

Our team takes responsibility to see things through. We hold ourselves accountable — never walking away from a problem or leaving something unresolved.

Innovation

Always striving to improve, by applying creativity to technology. If we are not stepping toward the future, we are falling behind.

Resolute Partnership

Focusing on long-term relationships and delivering results — because we cannot do our jobs without each other.

Unwavering Integrity

With strength of character and sound designs, we always have our clients' best interest in mind.

Community

Actively engaging and investing to enrich our team, our partners, and the community.

No Short Cuts

No short cuts means doing the work completely, communicating honestly, and never letting "good enough" be the answer when "right" is still on the table.

Free IT Assessment

Imagine This Instead

We're a Wisconsin IT Company.

Not a National MSP With a Wisconsin Number.

There's a real difference between a local IT company and a national one with a local presence. Here's what that difference looks like in practice.

A Real Person Answers

When you call ManagePoint, you reach someone who knows your name, knows your environment, and is already looking at your account before you finish explaining the problem. No ticket queue. No callback window.

Wisconsin-Led. Globally Supported.

Our office and account management are based in Wauwatosa. When you need someone on-site, we're 15–35 minutes away. Behind the scenes, our extended technical team in Guatemala and Colombia provides remote monitoring and helpdesk coverage — keeping your costs down without sacrificing quality or response time.

We Know Your Industry

We've spent 23 years serving Wisconsin manufacturers, distributors, professional services firms, and construction companies. We don't learn your industry on your dime — we already understand it.

We Fix It Before You Know It's Broken

Proactive monitoring means we see the early signs of a problem before it becomes a crisis. Most issues are resolved without your team ever knowing there was a threat.

Plain English, Always

We don't hide behind technical jargon. When something is wrong, we tell you what it is, why it matters, and what it costs — in language your team can act on, not language that requires a translator.

You Can See What We're Doing

Monthly reporting, quarterly business reviews, and documented security scores mean you always know the state of your IT environment. No black boxes. No guessing whether your backups are actually running.

Testimonials

Our Customers

Are Satisfied.

    
 
 
       Posted on Google  
   
   Eric Anderssen 
 
 
 
 Trustindex verifies that the original source of the review is Google. This companies service has been fantastic. Andrew and Falcon both are excellent representatives of the company and have helped with every problem that I have come across. They are both knowledgeable and professional, a pleasure to work with. If you are seeking a service to help with any computer problems ManagePoint is the best.
  
 
      Posted on Google  
   
   Mark 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you for the excellent service you have provided in setting up my new laptop.  The transition so far has been seamless,  and not cost us a great deal of working time. It was nice to find my data, files and apps in place!  Great work and thanks again!
  
 
      Posted on Google  
   
   Mariann Hunter 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thanks to Andrew for providing such a quick solution to my IT problem!
  
 
      Posted on Google  
   
   Karmin Pincus - Broker, PCS Everett Real Estate 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew has helped me several times with issues with my android phone apps and desktop apps. He's always so patient and gets things fixed quickly!
  
 
      Posted on Google  
   
   Jesse Karr 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very easy to work with and helpful in details.
  
 
      Posted on Google  
   
   Joseph Dawson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Hello ManagePoint Team,

I wanted to take the time to say that Mr. Andrew Villa was assigned to assist me w/ some recent desktop programs my computer needed upgrades for & he was a true pleasure to work w/ throughout the entire process! He was very helpful, patient & thorough during the entire time. Mr. Andrew V. thank you Sir, for such a well handled & professional computer assistance assignment!

Take Care,
  
 
      Posted on Google  
   
   Kara Gunderson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew was a great help and was able to fix my issue.
  
 
      Posted on Google  
   
   Nicky Heitzman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Andrew Villa was such a pleasure to work with today! Cannot thank him enough for the quick work in fixing my issue with Adobe and pleasant conversation in the meantime. Thanks so much, Andrew!
  
 
      Posted on Google  
   
   Shane Loeb 
 
 
 
 Trustindex verifies that the original source of the review is Google. Just a shout out to ManagePoint\David Steger for his hospitality at Road America.  What a fun client event.
  
 
      Posted on Google  
   
   Derald Beger 
 
 
 
 Trustindex verifies that the original source of the review is Google. In today’s competitive digital landscape, businesses rely heavily on information technology (IT) to function efficiently, stay secure, and grow strategically. The demand for IT service providers has led to countless companies offering technical support, cloud solutions, cybersecurity, and infrastructure management. Yet, among the many options available, ManagePoint distinguishes itself as a partner that not only delivers excellent IT solutions but also makes the experience of working together genuinely enjoyable. This essay explores the reasons why ManagePoint is recognized for its exceptional service quality, customer-focused approach, and fun, engaging working relationships.

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Commitment to Exceptional Service

One of ManagePoint’s defining qualities is its commitment to reliability and responsiveness. Businesses depend on their IT systems being operational, and even a minor disruption can affect productivity and revenue. ManagePoint’s team consistently demonstrates the ability to respond quickly to technical issues, minimizing downtime and keeping operations running smoothly.

Clients often emphasize how ManagePoint goes beyond the standard “help desk” model. Instead of treating IT problems as isolated incidents, the company takes a proactive approach. By monitoring systems, anticipating risks, and providing preventative maintenance, ManagePoint ensures that organizations avoid costly disruptions before they occur. This philosophy sets them apart as a true partner in long-term success, not just a problem-solver when things break.

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Expertise and Innovation

In addition to dependable service, ManagePoint is recognized for its deep expertise in modern IT solutions. Technology evolves rapidly, and businesses often struggle to keep pace. ManagePoint bridges this gap by bringing cutting-edge knowledge to the table, whether it’s in cloud computing, cybersecurity, networking, or digital transformation strategies.

The team’s ability to explain complex technical concepts in clear, accessible language adds tremendous value. Clients are not left confused or overwhelmed; instead, they feel informed and empowered. This educational component reflects the company’s philosophy: technology should serve people, not intimidate them. By staying ahead of industry trends, ManagePoint ensures that its clients benefit from the most effective, secure, and future-ready solutions available.

Ready to Work With an IT Partner Who Actually Lives These Values?

Get a free assessment of your current IT environment. No charge, no obligation. You'll walk away knowing exactly where you stand — from a team that will tell you the truth.